What our Customers say...


Gracie and Heather are wonderful. I love them and appreciate them so much. Such a good group of hard working ladies. 

Fantastic service all the way through. TJ was the best customer service example I've ever had. He knew his stuff, professional but also very caring. 

I am VERY PLEASED with the services I've received. I would definitely recommend this company. 

We are very pleased with the services provided by SERVPRO and would highly recommend this company to anyone in need of their services. 

The fire crew was awesome and did a GREAT JOB! They were very attentive to my needs. They made sure I was aware of everything that was going on. I would recommend SERVPRO of Decatur to all of my clients, friends, and family! 

I am extremely grateful for the timely and professional service of SERVPRO of Decatur. My family was extremely grateful and comfortable during our rebuild. Thank you. 

Everyone has been immensely helpful during a very stressful time. Hal is always courteous and professional and he and his team keep me up to date on the next steps. 

I am well pleased with the crew. The ladies did a good job! Thank you SERVPRO! 

Hal and SERVPRO have always been prompt and thorough with their communication which is greatly appreciated. 

Tim, Jacob, and Kyle were prompt, thorough, polite and explained the process well. 

SERVPRO is always wonderful and we never have to worry about a thing. The service is impeccable and employees are very knowledgeable. I would highly recommend! 

Prompt, calm, and respectful in an otherwise tense situation. Thanks SERVPRO. 

Overall was very impressed with service and professionalism. 

Great response and service. Daniel and Jeff provided excellent, prompt, and professional service! Very satisfied! 

Tim went above and beyond and was very proactive in identifying problems and resolving them. 

There is always room for improvement so I've been told. I cannot find anything that need to be improved. Thank you much SERVPRO of Decatur! 

I really appreciated when Mark called and set up a time for his team to come out to my home. Tim was always on time and very professional. 

Everyone was great, very courteous, compassionate, professional. Tim was very patient with all my questions, I was worried about toxic chemicals and he patiently explained the anti-mold spray and every step of the process. 

Excellent job and crew. Very professional also very understanding of homeowner stress.

Tim and team were very fast at responding first day. Great Job! The Crew was very professional and knowledgeable throughout the whole process. 

The crew was very professional and knowledgeable throughout the entire process. They explained everything every step of the way. 

I was very impressed with the service. 

I was pleased with the level of professionalism the team had.

All the guys that came out were very courteous and professional. They told me everything they would be doing before it was done and made sure I knew exactly what was going on each time they came out. 

The crews were very professional and kind.

I felt safe and secure thru the entire process of getting my house back to normal.

Your service personnel was amazing. We highly recommend your company.

Service was great. I appreciate the thoroughness of the staff and the explanations of all the procedures. 

I am writing this letter to commend your staff on their professionalism, kindness, and showers of empathy, displayed during my stressful encounter. Your team tried their best to remove all stress from me…for this I am truly grateful. I am thankful I met this awesome group of professional people. They are awesome, and have superior customer service skills. I always felt their genuine, caring spirit. I want to say "thank you" to your staff. They are all near and dear to my heart!

I am writing in reference to an ‘AWESOME JOB’ done by all. Ms. Smith’s timing was impeccable, as she assisted with getting a crew to my home very quickly. Mr. Edwards and Mr. Faircloth is the hardest working gentleman I've ever had the pleasure of meeting. In conclusion, SERVPRO was a ‘GOD SENT COMPANY.’ Thank you for your much needed help. I am truly blessed to have had the honor, privilege, and pleasure to patronize with your company.

We have called Danny Brown on many occasions when we had water damage. They always respond quickly and professionally! My greatest memory is after Hurricane Katrina when our church was the Red Cross Service Delivery Area for South Atlanta. More than 18,000 people came through our building in a nine day period. SERVPRO provided volunteers, monetary donations and more than a dozen fans to assist our overworked air conditioning. I encourage you to call them for any problems your facility incurs.

Ryan Braswell was exceptional! He made us feel so comfortable and supported during this challenging time for our family. His communication skills were top notch. Thank you, Ryan, for your service!

The crew did an awesome job. It was wonderful having professionals working with me to assist me during this time.

Great experience! Excellent service; Tim and Jay were very sensitive to my situation/loss.

I appreciate the concern TJ and his team provided during my cleanup. They were able to determine my leak was dry by going through the exterior wall. That showed SERVPRO cares about its customers. I will recommend you guys to my friends and family!!!

Keep up the great work! TJ was great and his team did a fantastic job! Thank you!

Extremely pleased with service!

You have everything in control and I am very happy with a job well done. I will recommend you to my friends and family!

The guys were great! I would have been lost without them!

I really appreciate the professionalism of your team and management staff. They made this process much smoother. Thank you!

From Ryan on down to Angela, Sherika, Darryl, Charles and Josh...THEY WERE AWESOME!! You would have thought my items were THEIRS!! I JUST DON'T HAVE ENOUGH WORDS TO HEAP ON THEM!!

Thank you for your professionalism and courteous team. Tim is super in my eyes...I was always confident with his work, advice, and explanations.

Keep doing what you do! VERY IMPRESSED!

The carpets look AMAZING! Thanks!

Keep up the Great Customer Service!

These guys went above and beyond what I expected would happen!

Hal was my contact throughout and, by far, the most professional, knowledgeable and polite contractor I have worked with in a long time.

TJ and Jay have completely EXCEEDED my expectations during a stressful time! They have been thorough, professional and friendly - thank you!

Keep on as you're doing - absolutely wonderful! EVERYONE from beginning to end has done an absolutely outstanding job!

I have to tell you I was extremely impressed with Eric and the team that showed up. They were very professional and just got to work so quickly. They were there and working within an hour of my call. That is what I call great customer service! Having just taken over this building a week ago, it was so nice to have such a bad situation under control so quickly.

I have had the pleasure to work with Patti in all different facets of real estate and working with SERVPRO has been an extremely positive experience. Not only is every team member professional, I have the peace of mind knowing that everything will be okay from start to finish. I especially appreciate the communication via reports and photos throughout each job. I highly recommend this team.

Your professionals helped me through the most difficult day. I could tell they "felt my pain." I liked how "my girls" labeled some boxes extra for me, like "Christmas" in addition to just "living room." I was treated with superior respect!

Jordan and Ryan were outstanding in their delivery of service. Professional, well-mannered, helpful, kind and courteous. I felt comfortable and trusted both of them. Great service...great teamwork!

Gary and Richard were very professional! They answered all 100 questions that I had! If further service is needed in the future, I will refer this company...please make sure to send these guys!

Keep up the great service...it's great and very prompt! Thank you!

Thank you so much...service was incredible!

Outstanding service!

Carpet looks fantastic! Great job!

Very professional!

We appreciated the prompt service and are glad to know that our suite is free from mold and mildew that may have resulted due to flooding in our suite.

From the time John showed up on the initial day to the project closeout, this SERVPRO franchise was very prompt, responsive, and knowledgeable. The service provided was excellent and the process went so smoothly that the building's occupants and surgical center were kept satisfied without any business interruption. I would highly recommend their services.

The staff was excellent. Eric gave his prompt attention to our every need. We would use them in the future. SERVPRO is the best!

SERVPRO was perfect! I was very impressed overall. I've already recommended to several people.

I was impressed and satisfied with the professionalism and high-level of customer service demonstrated by the professionals in assessing and addressing my recent flooding issue. The crew did a thorough and outstanding job! I would highly recommend them!

I will call on SERVPRO if ever I need to again and would strongly recommend them to others!

Great customer service! Keep doing what you are doing! Everyone has been great!

Your professionals were very professional and timely in this time of need. Big thanks to SERVPRO!

All staff, from technicians to office staff, were polite, prompt and listened to our concerns right away, addressing them to the best of their ability. It definitely helped us as concerned homeowners to lessen our worries through the process.

Exemplary job!

The cleaning and restoration were beyond satisfactory! I would recommend SERVPRO to my family and friends!

The crews did an awesome job! It was wonderful having professionals working with me to assist me during this time!

Excellent job by James and Cody! Very professional and courteous!

TJ and Darryl are very polite, professional and nice to work with! Thank you!

I am thankful once again that your team was able to assist me in this difficult time.

Staff was excellent! Really nice and professional. They made me feel safe and that the job would be completed accurately! 

Really appreciate the quick response and the communication from them. We were very impressed and satisfied. 

I love the service. 

All of the crew that came to my home over the course of 6 days were extremely professional. I would highly recommend them. John Fairley, Justin Couch, Deveil McCollum were extremely extremely professional and I felt comfortable enough with them to leave my home opened if I had needed to. TJ Foster was also very hands on and knowledgeable with the execution of being thorough in making sure everything was dry and in order. I was so over-impressed with the entire crew. Job well done.    

Can I adopt all the young people who came out from SERVPRO? Very professional and kind. 

I was very impressed with the professionalism and customer service. The gentlemen knew what they are doing. Thank you. I will definitely use you in the future. 

I am very pleased with the mitigation service that I have received from SERVPRO. I would recommend SERVPRO to others.

I was very happy with the service they provided. The work was thorough and they were very kind. 

The SERVPRO team was very cooperative & user-friendly. They were able to dry us out very quickly. Thanks! 

The guys were very knowledgeable and detailed in explaining all questions asked. I would definitely use again if needed. Very satisfied.